1. Contact us about errors
If you entered the wrong amount, were charged twice, believe a payment was unauthorized or experienced a technical payment error, contact aiuniverse@xbotsailab.com promptly. Include the transaction date and receipt or transaction identifier. Do not email complete card numbers or card security codes.
2. Voluntary Support Payments
Support Payments are voluntary payments to support XBotsAi Lab LLC's business activities and are not purchases of company ownership or investments. Because funds may be put toward company operations after receipt, refunds are not guaranteed merely because a supporter later changes their mind. However, XBotsAi Lab LLC may provide refunds in appropriate circumstances and will provide any refund required by applicable law.
3. Duplicate, incorrect or unauthorized payments
Verified duplicate transactions and clear processing errors may be refunded. If you believe your payment method was used without authorization, contact both us and your bank/payment provider promptly.
4. Refund method
Approved refunds will ordinarily be returned to the original payment method where technically possible. Processing time may depend on the payment provider and financial institution.
5. Mandatory consumer rights
Nothing in this Policy excludes or limits rights that applicable law does not permit us to exclude or limit.
6. Recurring payments
Recurring support is not currently enabled. If recurring payments are introduced, applicable cancellation, billing-frequency and refund disclosures will be presented before enrollment.